Memberships are paid fortnightly by direct debit. You can pay from any of your accounts that allow direct debit, including a credit card account.
Debits are made Thursday each fortnight (or the following business day its it's a Public Holiday). It may take a few days for the debit to show on your account.
Your obligations with direct debit
You must ensure that you:
- have enough money in your account on the direct debit date, and up to five days after
- make any changes to your direct debit details at least 48 hours before a payment is due
- request in writing and give us 28 days written notice if you want to cancel your membership
Payment Failures
If your direct debit fails, we will:
- notify you by SMS, email or post, so make sure you keep your contact details up to date
- charge a $10 administration fee
- ask you to pay the outstanding amount at your next visit to the Centre or add it to your next direct debit. You can also pay via the Client Portal: Accounts - Payments - tick outstanding pament - pay
- we will continue to debit your account for any amounts outstanding, after making reasonable efforts to contact you
Changes to fees and other membership conditions
We will give you at least 28 days written notice of any changes to membership fees. We reserve the right to change other membership conditions, including opening hours, services and facilities.
You can freeze your membership for a minimum of 7 days. To do this you must:
- Log into the Client Portal
- Select 'My Accounts'
- Select 'Contract Details'
- Select your membership
- Select 'Add Freeze'
- Follow the prompts to freeze your membership
Note: A membership freeze cannot be backdated. Pro-rata membership payments may be applicable dependent on when the freeze is commenced and finished in your payment schedule.
You must give us 28 days notice in writing to cancel your membership. You must pay all outstanding fees before you can cancel. Cancellation requests can be submitted via this online form.